Tredz Jobs
A career with Tredz
We come together to create great experiences
Every rider matters. That belief shapes how we work together every day. We excite riders with our products, inspire confidence through expert advice, reassure through reliable support, and share in the ride from start to finish.
Creating these experiences takes care, collaboration, and pride in the work we do. There's more going on behind the scenes than most people realise to get our rider customers the products they order from us. From technology and buying to warehousing, logistics and customer support, our teams rely on each other to deliver at scale. Every role plays a part, whether customer-facing or behind the scenes.
With over 250 colleagues working across our offices, distribution centre, warehouses and shops in Swansea and Cardiff, there's real scope to learn, contribute, and develop your career. We're entering and exciting period of growth and we're looking for people who want to be part of it and grow with us.
Great people doing great things
We believe people do their best work when they understand how their role contributes. Clear goals and shared direction help everyone see the difference their work makes.
From there, we encourage people to share ideas on how things could be done better. If you're curious, like asking questions, or spot an opportunity to improve something, you'll be supported to explore it and speak up.
Growing and learning together
You'll be part of a growing business, with plenty happening across many different types of teams.
We look for people with skills and experience who enjoy their work and take pride in doing it well. For some, that means changing the roles they do over time and getting involved as the business develops. For others, it means bringing consistency and expertise to a role they enjoy. Both are valued here.
Many of our senior team started in entry roles and progressed by growing and learning with the business.
Different thinking, better ideas
Often, great ideas come from people with different experiences, skills, and ways of thinking and working together.
Some of us know cycling inside out. Others bring experience from different industries. That mix helps us challenge assumptions and spot things others miss.
We encourage people to share views and learn from each other. When different perspectives are welcomed, the work imporoves and so do the experiences we create together.
Current Opportunities
Location
Swansea SA5 4DL
Benefits
- Employee discount
- Sick pay
- Free parking
- Company pension
- Cycle to work scheme
- On-site parking
Full Job Description
About Us
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
The role:
Monday to Friday – 8am – 4.30pm (40 hours per week) on site in our workshop in Fforestfach.
Reporting to the Warranty Technician Supervisor, you will play a pivotal role within the warranty workshop, acting as a key point of contact for warranty technicians and take ownership of specific responsibilities including stock control and warranty claim SLAs.
To be successful in this role, you will be dynamic and agile, demonstrating our brand values by going the extra mile and sharing a passion for delivering excellent customer outcomes. Using your hands-on technical expertise, you will make sound and credible decisions, effectively prioritising work in a fast-paced and ever-changing environment.
Key Responsibilities
- Maintain accurate and up-to-date logs of parts used, ensuring timely replenishment.
- Ensure TSL statuses are consistently updated and accurate.
- Control QC-complete and “ready to despatch” warranty bikes.
- Manage daily stock control and booking-in processes.
- Ensure warranty claims are raised promptly, accurately, and in line with SLA requirements.
- Manage and maintain workshop stock levels.
- Complete daily stock booking-in activities.
- Ensure team SLAs for warranty claims are consistently met.
- Monitor mechanics to ensure warranty claims are submitted correctly and on time.
- Ensure all bike inspections are completed efficiently and within agreed SLAs.
- Assist and support the warranty team with technical and process-related queries.
- Ensure all warranty dispatches are completed daily.
- Strong bike technician knowledge and practical workshop experience (desirable).
- Strong PC skills with good working knowledge of Microsoft applications.
- Ability to train, coach, and support others.
- Strong written and verbal communication skills.
- Confident in data analysis and reporting.
- Excellent problem-solving and decision-making abilities.
- Competitive Salary: £27,716.00 per annum.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £27,716.00 per year
Work Location: In person
Location
Llansamlet SA7 9FH
Benefits
- Employee discount
- Sick pay
- Free parking
- Company pension
- Health & wellbeing programme
- Cycle to work scheme
- On-site parking
Full Job Description
About Us
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
The role
Monday - Friday with an occasional Saturday on a rolling rota basis.
When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.
As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.
You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.
This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.
What you’ll be doing
- Talk to customers by phone, chat, and email to understand their issue
- Review and handle warranty claims, deciding on the right outcome
- Take ownership of cases, including more complex or escalated issues
- Keep accurate records and track cases through to resolution
- Work with suppliers and manufacturers to agree solutions
- Coordinate repairs, returns, and replacements with internal teams
- Provide clear advice on product use and care to prevent future issues
- Focus on resolving cases fully, not just closing contacts
Experience
- Experience in office/contact-centre based working or similar environment (essential)
- Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
- Warranty or after-sales support experience (advantageous)
- Complaint handling and objection resolution skills (advantageous)
- Cycling industry experience or genuine passion for cycling (nice to have)
Skills & Attributes
- Excellent verbal and written communication
- Strong attention to detail and organisational skills
- Ability to manage and prioritise your workload
- Customer-first mindset with a solution-focused approach
- Sound judgement to deliver fair outcomes and explain reasoning clearly
- Ability to empathise, with keen active listening skills
What you’ll get (subject to eligibility):
- Competitive Salary: £27,716.00 per annum.
- Hybrid Working – minimum 2 days in the office.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £27,716.00 per year
Work Location: Hybrid remote in Llansamlet SA7 9FH
Unit 2, Kingsway, Swansea, SA5 4DL, United Kingdom, Part Time
Join the Tredz Team – Aftersales Team Leader Wanted!
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact, Support and Distribution Centres, plus specialist stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
When something goes wrong with a bike or product, Aftersales is where our customers turn for reassurance and to put things right. As Aftersales Team Leader, you’re responsible for making sure this experience runs smoothly on the customer side. The role leads a team handling warranty claims, delivery damage, faults, repairs, and manufacturer cases, keeping customers informed, decisions consistent, and work moving without unnecessary friction.
We’re looking for Team Leader who brings focus, clarity, and confidence to a busy customer‑facing team. Building a culture where expectations are clear, support feels consistent, and people trust their judgement.
Regular 1:1s sit at the heart of the role, alongside recognising strong performance and giving clear, practical feedback. Day‑to‑day coaching helps the team develop accuracy, ownership, and pride in their work.
Responsibility for how the team operates sits with this role, ensuring processes are clear, workable, and followed. Blockers are removed quickly, early problem‑spotting is encouraged, and continuous improvement is driven through simple learning loops. Staying close to workflow is essential, supporting the supervisor to manage priorities, handle peaks, and continue developing their leadership skills.
This role suits someone who enjoys developing people, improving ways of working, and turning challenges into simple, practical solutions.
Experience:
- Experience leading and managing people in an office or contact centre environment (Essential)
- Experience developing both supervisors and agents, with a clear understanding of how to lead through others (Essential)
- Experience owning service, quality, and productivity targets, with accountability for delivery, recovery, and workforce planning to balance demand and capacity (Essential).
- Background in a regulated setting such as financial services, insurance, banking, or utilities (Advantageous)
- Experience handling escalations, complex queries, and sensitive customer situations (Advantageous)
- An interest in cycling or experience in the cycling industry (nice to have).
Skills & Attributes:
- Strong communication skills, able to give direction and adapt to audiences, reinforce standards, and keep the team aligned with clear, actionable messages.
- Confident in managing customer conversations and escalations with calm, methodical communication and a focus on doing the right thing.
- Strong understanding of team planning, workload balance, and capacity management to deliverer performance targets.
- Skilled in key people processes, including absence, performance, wellbeing, and day to day support, with calm and fair decision making.
- Strong attention to quality and compliance, with the ability to run audits, follow standards, and keep processes accurate and consistent.
- Solid root cause thinking with the ability to spot patterns, understand why issues happen, and apply continuous improvement to make small changes that deliver better results.
- Comfortable working with data, analysing patterns, forecasting workloads, and spotting trends.
- Able to gather and interpret information and present clear updates on progress, KPIs, and recommendations.
What you’ll get (subject to eligibility):
- Competitive Salary: £31, 592.00 per annum.
- This role’s offered on a hybrid basis, with at least two days a week in the office. Shifts run between 9am and 7pm and include a Saturday on a rota.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
Benefits:
- Cycle to Work Scheme
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Work Location: Hybrid remote in Swansea Tredz Contact Centre (above Store) SA7 9FH. On occasion you may work an ‘onsite day’ from the alternative office at Tredz SA5 4DL.
Unit 2, Kingsway, Swansea, SA5 4DL, United Kingdom, Part Time
Join the Tredz Team – Customer Service Team Leader wanted!
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact, Support and Distribution Centres, plus specialist stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
This role leads a Customer Service team supporting our customers from checkout to door. It owns the post‑buying experience, ensuring orders reach customers in a timely manner and within our customer promise. The team resolves customer contact across courier deliveries, collection points, and payment queries, and works closely with our courier partners to resolve issues when things change or don’t go to plan. The focus is on clear communication, joined‑up resolution, and smoothing the journey right through to delivery.
We’re looking for Team Leader who brings focus, clarity, and confidence to a busy customer‑facing team. Building a culture where expectations are clear, support feels consistent, and people trust their judgement.
Regular 1:1s sit at the heart of the role, alongside recognising strong performance and giving clear, practical feedback. Day‑to‑day coaching helps the team develop accuracy, ownership, and pride in their work.
Responsibility for how the team operates sits with this role, ensuring processes are clear, workable, and followed. Blockers are removed quickly, early problem‑spotting is encouraged, and continuous improvement is driven through simple learning loops. Staying close to workflow is essential, supporting the supervisor to manage priorities, handle peaks, and continue developing their leadership skills.
This role suits someone who enjoys developing people, improving ways of working, and turning challenges into simple, practical solutions.
Experience:
- Experience leading and managing people in an office or contact centre environment (Essential)
- Experience developing both supervisors and agents, with a clear understanding of how to lead through others (Essential)
- Experience owning service, quality, and productivity targets, with accountability for delivery, recovery, and workforce planning to balance demand and capacity (Essential).
- Background in a regulated setting such as financial services, insurance, banking, or utilities (Advantageous)
- Experience handling escalations, complex queries, and sensitive customer situations (Advantageous)
- An interest in cycling or experience in the cycling industry (nice to have).
Skills & Attributes:
- Strong communication skills, able to give direction and adapt to audiences, reinforce standards, and keep the team aligned with clear, actionable messages.
- Confident in managing customer conversations and escalations with calm, methodical communication and a focus on doing the right thing.
- Strong understanding of team planning, workload balance, and capacity management to deliverer performance targets.
- Skilled in key people processes, including absence, performance, wellbeing, and day to day support, with calm and fair decision making.
- Strong attention to quality and compliance, with the ability to run audits, follow standards, and keep processes accurate and consistent.
- Solid root cause thinking with the ability to spot patterns, understand why issues happen, and apply continuous improvement to make small changes that deliver better results.
- Comfortable working with data, analysing patterns, forecasting workloads, and spotting trends.
- Able to gather and interpret information and present clear updates on progress, KPIs, and recommendations.
What you’ll get (subject to eligibility):
- Competitive Salary: £31, 592.00 per annum.
- This role’s offered on a hybrid basis, with at least two days a week in the office. Shifts run between 9am and 7pm and include a Saturday on a rota.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
Benefits:
- Cycle to Work Scheme
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Work Location: Hybrid remote in Llansamlet SA7 9FH
Closing Date: Monday 11th May 2026. We reserve the right to close the job application early.