Tredz Jobs
A career with Tredz
We come together to create great experiences
Every rider matters. That belief shapes how we work together every day. We excite riders with our products, inspire confidence through expert advice, reassure through reliable support, and share in the ride from start to finish.
Creating these experiences takes care, collaboration, and pride in the work we do. There's more going on behind the scenes than most people realise to get our rider customers the products they order from us. From technology and buying to warehousing, logistics and customer support, our teams rely on each other to deliver at scale. Every role plays a part, whether customer-facing or behind the scenes.
With over 250 colleagues working across our offices, distribution centre, warehouses and shops in Swansea and Cardiff, there's real scope to learn, contribute, and develop your career. We're entering and exciting period of growth and we're looking for people who want to be part of it and grow with us.
Great people doing great things
We believe people do their best work when they understand how their role contributes. Clear goals and shared direction help everyone see the difference their work makes.
From there, we encourage people to share ideas on how things could be done better. If you're curious, like asking questions, or spot an opportunity to improve something, you'll be supported to explore it and speak up.
Growing and learning together
You'll be part of a growing business, with plenty happening across many different types of teams.
We look for people with skills and experience who enjoy their work and take pride in doing it well. For some, that means changing the roles they do over time and getting involved as the business develops. For others, it means bringing consistency and expertise to a role they enjoy. Both are valued here.
Many of our senior team started in entry roles and progressed by growing and learning with the business.
Different thinking, better ideas
Often, great ideas come from people with different experiences, skills, and ways of thinking and working together.
Some of us know cycling inside out. Others bring experience from different industries. That mix helps us challenge assumptions and spot things others miss.
We encourage people to share views and learn from each other. When different perspectives are welcomed, the work imporoves and so do the experiences we create together.
Current Opportunities
Location
Llansamlet SA7 9FH
Benefits
- Employee discount
- Sick pay
- Free parking
- Company pension
- Health & wellbeing programme
- Cycle to work scheme
- On-site parking
Full Job Description
About Us
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
The role
Monday - Friday with an occasional Saturday on a rolling rota basis.
When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.
As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.
You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.
This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.
What you’ll be doing
- Talk to customers by phone, chat, and email to understand their issue
- Review and handle warranty claims, deciding on the right outcome
- Take ownership of cases, including more complex or escalated issues
- Keep accurate records and track cases through to resolution
- Work with suppliers and manufacturers to agree solutions
- Coordinate repairs, returns, and replacements with internal teams
- Provide clear advice on product use and care to prevent future issues
- Focus on resolving cases fully, not just closing contacts
Experience
- Experience in office/contact-centre based working or similar environment (essential)
- Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
- Warranty or after-sales support experience (advantageous)
- Complaint handling and objection resolution skills (advantageous)
- Cycling industry experience or genuine passion for cycling (nice to have)
Skills & Attributes
- Excellent verbal and written communication
- Strong attention to detail and organisational skills
- Ability to manage and prioritise your workload
- Customer-first mindset with a solution-focused approach
- Sound judgement to deliver fair outcomes and explain reasoning clearly
- Ability to empathise, with keen active listening skills
What you’ll get (subject to eligibility):
- Competitive Salary: £27,716.00 per annum.
- Hybrid Working – minimum 2 days in the office.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
To apply, please send a copy of your CV and a cover letter to jobs@tredz.co.uk.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £27,716.00 per year
Work Location: Hybrid remote in Llansamlet SA7 9FH
Location
Kingsway, Swansea, SA5 4DL
Benefits
- Employee discount
- Sick pay
- Company pension
- Cycle to work scheme
Full Job Description
Join the Tredz Team – Bike Mechanic wanted!
At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.
We are seeking an enthusiastic, motivated and safety conscious individual to join our Swansea workshop in Fforestfach as a Bike Mechanic, assembling bikes to ensure they meet our quality standards and customer expectations.
The hours of work are Monday - Friday, 6am - 2.30pm.
- Assembling bikes according to manufacturer's specifications and quality standards
- Fit accessories and perform pre-delivery inspections (PDIs)
- Maintain a clean, safe, and efficient workshop
- Use tools and work stands safely and effectively
- Collaborate with the team to meet build targets and quality standards
- Continuously expanding your knowledge and skill through training opportunities
- Staying up to date with product knowledge, trends and cycling technologies
- Previous experience in a mechanical role (essential)
- Cytech Level 1 or equivalent (essential)
- A keen interest in cycling (preferable)
- Willingness to learn with a commitment to training and development.
- Good attention to detail
- Basic problem-solving skills
- Friendly and customer-focused attitude
- Competitive Salary: Starting at £27,912.00 (Grade T-E).
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
Closing Date: - 15/06/2026 we reserve the right to close this advert early, should we have a high volume of applications.
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Job Types: Full-time, Permanent
Pay: £27,912.00 per year
Work Location: In person: Swansea, SA5 4DL
Location
Kingsway, Swansea, SA5 4DL
Benefits
- Employee discount
- Sick pay
- Company pension
- Cycle to work scheme
Full Job Description
Join the Tredz Team – Trainee Bike Mechanic wanted!
At Tredz, we're big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.
We are seeking an enthusiastic, motivated and safety conscious individual to join our Swansea workshop in Fforestfach as a Bike Mechanic, assembling bikes to ensure they meet our quality standards and customer expectations.
The hours of work are Monday - Friday, 6am - 2.30pm.
- Assembling bikes according to manufacturer's specifications and quality standards
- Fit accessories and perform pre-delivery inspections (PDIs)
- Maintain a clean, safe, and efficient workshop
- Use tools and work stands safely and effectively
- Collaborate with the team to meet build targets and quality standards
- Continuously expanding your knowledge and skill through training opportunities
- Staying up to date with product knowledge, trends and cycling technologies
- Previous experience in a mechanical role (essential)
- A keen interest in cycling (preferable)
- Willingness to learn with a commitment to training and development.
- Good attention to detail
- Basic problem-solving skills
- Friendly and customer-focused attitude
- Competitive Salary: Starting at £26,655.00 (Grade T-E)
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
Closing Date: - 15/06/2026 we reserve the right to close this advert early, should we have a high volume of applications.
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Job Types: Full-time, Permanent
Pay: £26,655.00 per year
Work Location: In person: Swansea, SA5 4DL