Tredz Jobs
Tredz Exists to Serve Cyclists
We want to support & increase the footprint of cycling and be known as the best in class of bicycle retailers with our service, selection and price.
It’s not HR gibberish to say none of that is possible without great people. We might operate on the internet (alongside physical stores) but everything we do needs human beings to pull the strings: customer contact, parcel dispatch, marketing, technical services, web code, etc, etc.
To that end, our senior management team try to help employees bring their best selves to work. The better the people, the better the result for our customers. Is that where you come in?
Life at Tredz
We are a hardworking bunch that take pride in punching above our weight. Small beginnings have seen us morph into several departments with a team of around 80 colleagues.
We plan on growing, and growing fast. We change more in a year than other firms might in three years. There are some quieter corners of the company but if change, pace and responsibility are your bag then this is definitely somewhere you can thrive.
Why Work at Tredz?
We don’t have endless organisational structures and a long corporate ladder to climb but we certainly offer a vibrant, energising environment with huge opportunity for those who want to develop. The majority of our senior team started life with smaller roles and have taken more responsibility filling larger shoes over time.
Bikes are in our DNA but we don’t expect you to be an elite racer or a hard-core adventurer. We want you for your skills and wherewithal, rather than for your hobbies (i.e. bike knowledge isn’t essential). Other skills are as attractive to us as industry knowledge.
Enjoy Our Benefits
- Colleague discount of up to 25% across the Halfords Group
- Holiday Purchase scheme
- Life assurance
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price (plus VAT) Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Current Opportunities
Swansea - United Kingdom | Part-time, Fixed term contract
At Tredz we're big bike believers, Big time. We're real bike people with a real online bike shop. Sharing our passion, our know-how, our stories. All to bring bikes to people who love riding as much as us. We're for minimum fuss, maximum enjoyment. Here to help riders, and their bikes, get out there.
Working as part of Tredz Customer Contact Centre the On Line Bike Expert Customer Advisor will be responsible for responding to customer contacts either through our Live Chat facility or over the telephone. Being a bike person, you will share the passion use your hands on expertise to provide advice and guidance to our Tredz customers to get them ride ready. To be successful in this role you will provide effortless customer service and share the passion for all things bikes.
To cover the opening hours of the contact centre the Part Time Online Bike Expert Advisor will follow a shift Rota pattern that will cover an shift pattern between 9.00am and 20.00pm, over 7 days per week This is a Hybrid Remote role.
Key Responsbilities...
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and provide expert advice.
- Follow up with customers to ensure their technical issues are resolved.
- Optimise sales in customer contacts by proving advice and guidance.
- Apply technical knowledge to resolve issues.
- Assist customer service colleagues with technical advice.
The Skills/Experience...
- Experience of working in a customer service environment.
- Bike specialist knowledge (preferable)
- PC literate with specific knowledge in Microsoft Applications.
- Written and Verbal communication.
- Customer Service.
Job Types: Part-time, Fixed term contract
Pay: £12,470.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule
- 8 hour shift
Experience
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Swansea, SA7 9FH
If you wish to apply for this role, please submit an application form to jobs@tredz.co.uk.
